Category: Guest Services

You Can’t Claim Culture

Leaders love to talk about culture. We tout the culture we’ve built in our churches. We brag on the cohesive culture in our teams. We lament the toxic corners of staff culture, praise the infectious...

Clarity > Accuracy

2020 has been a terrible year for those of us who get lost in the details. Why? Because we have had very few details. Or way too many details. (It’s definitely one of those two.)...

It’s Not Enough to Know Your B.O.

We’re in the dog days of summer here in the western hemisphere. In North Carolina, the average daily temperatures hover in the low 300s and the humidity level is officially classified as “freshly-discarded gym sock.”...

Plumb Lines in a Pandemic, part 5

As church leaders begin to re-engage with in-person weekend services, I thought it might be fitting to revisit our Plumb Lines series, specifically applying those steady principles to our current uncertainty. A plumb line is...

Plumb Lines in a Pandemic, part 4

As church leaders begin to re-engage with in-person weekend services, I thought it might be fitting to revisit our Plumb Lines series, specifically applying those steady principles to our current uncertainty. A plumb line is...

Plumb Lines in a Pandemic, part 3

As church leaders begin to re-engage with in-person weekend services, I thought it might be fitting to revisit our Plumb Lines series, specifically applying those steady principles to our current uncertainty. A plumb line is...

Plumb Lines in a Pandemic, part 2

As church leaders begin to re-engage with in-person weekend services, I thought it might be fitting to revisit our Plumb Lines series, specifically applying those steady principles to our current uncertainty. A plumb line is...

Plumb Lines in a Pandemic, part 1

As church leaders begin to re-engage with in-person weekend services, I thought it might be fitting to revisit our Plumb Lines series, specifically applying those steady principles to our current uncertainty. A plumb line is...

Ninja-Level Customer Service

Earlier this week I came to a COVID-19 crossroads: I realized for the entirety of this pandemic, I have not given a flying fig about what I eat. Chex Mix? Get in my belly. Family...

About That Extra Mile…

In Matthew 5:41, Jesus pointed to a common practice of the day: Roman soldiers were allowed to conscript Jewish civilians into service and force them to carry their packs for one mile. In Jesus’ economy,...