Category: Guest Services

Plumb Lines in a Pandemic, part 3

As church leaders begin to re-engage with in-person weekend services, I thought it might be fitting to revisit our Plumb Lines series, specifically applying those steady principles to our current uncertainty. A plumb line is...

Plumb Lines in a Pandemic, part 2

As church leaders begin to re-engage with in-person weekend services, I thought it might be fitting to revisit our Plumb Lines series, specifically applying those steady principles to our current uncertainty. A plumb line is...

Plumb Lines in a Pandemic, part 1

As church leaders begin to re-engage with in-person weekend services, I thought it might be fitting to revisit our Plumb Lines series, specifically applying those steady principles to our current uncertainty. A plumb line is...

Ninja-Level Customer Service

Earlier this week I came to a COVID-19 crossroads: I realized for the entirety of this pandemic, I have not given a flying fig about what I eat. Chex Mix? Get in my belly. Family...

About That Extra Mile…

In Matthew 5:41, Jesus pointed to a common practice of the day: Roman soldiers were allowed to conscript Jewish civilians into service and force them to carry their packs for one mile. In Jesus’ economy,...

Be Our (Virtual) Guest: What We’re Learning

Let’s start with the hopefully-obvious point: yesterday was April 1. April Fool’s Day. If you read the rare Wednesday post and thought our brand-new Quaranteenies™ idea was stupid, I have good news and bad news....

Connecting Online: a Pandemic Guide to Guest Services

Before you read the following post, take note that the original publication date was April 1. April. First. April Fools Day. Thank you. And carry on. We are living in unprecedented times. Charting unnavigated and...

Don’t Let Your Church Go Viral

The world is watching the ever-growing spread of COVID-19, or coronavirus. With each passing day, we read what if? scenarios surrounding healthcare supplies, travel restrictions, and advisories on large public gatherings. Which raises the question:...

Do You Need an Imperfectionist?

Regular readers know that I’m always on somewhat of a Disney kick, but my Disney kick has been even kickier lately. Between Disney+, an upcoming discussion around Be Our Guest, a recent trip to Orlando,...

Be Stingy With Your VHQ

We’ve talked before about the need for a Volunteer Headquarters (VHQ), a place where your servant leaders can grab coffee, store their stuff, and build relationships with one another. We have them at all of...

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