First-Time Guest Bags: Why They Matter (and What We Use)
This is an updated version of a previous post. For several years now we’ve handed out a small gift bag to all of our first-time guests (FTGs). There are three reasons why we do it,...
Category: Guest Services
How Does a Hospitable Culture Apply to the Front Desk?
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
Why We Changed Our First-Time Guest Gift
I’m a long-time believer in first-time guest gifts. They’re an easy way to say thank you to a guest for trusting you with their time. But a few years back, I became convinced that our...
How Does a Hospitable Culture Apply to an Election Season?
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
Walk Slowly Through the Crowd
I am not known for being a slow walker. I always go at the pace of a man who has either lost sight of the neighborhood ice cream truck or is being chased by a...
Seven Bucks Can Change a Life
I’ve written before about the importance of a rainy day team: that stalwart group of volunteers who will pull on their galoshes (do we still say galoshes? Discuss.), zip up their rain jacket, and grab...
How Does a Hospitable Culture Apply to the Stage?
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
Routine vs. Remarkable.
It happened on a Sunday morning a few weeks back. We were baptizing several people in our weekend services, and one of the baptismal candidates had invited friends and family to celebrate with him. One...
How Does a Hospitable Culture Apply to Student Ministry?
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
Telling Stories That Create Stories
Recently I led a virtual training for a group of volunteers at a church in Texas. The following post is a paraphrase of one of the participant’s questions and the discussion that came out of...
