In a recent post I shared my top ten favorite quotes from The Power of Moments, the newest book from the Heath brothers. I’m revisiting that book today…and let’s be honest for a moment, I will probably revisit...
Growing up, I can remember one phrase my dad used that was a normal part of his repertoire. As a second-generation family business owner, he was my model for guest services way before I knew...
In the last post, we started a discussion on offenses to church goers, and how we don’t get to define what gets people in a tizzy. We said that some offenses may seem silly to...
Our guest services teams are guided by what we call our five plumb lines. At the top of that list is our “north star” of sorts, which states: The gospel is offensive. Nothing else should...
Several months ago we tackled a few projects around our house. And by “we” I mean “someone else who knows what they’re doing” because when “we” tackle anything, it is usually each other roughly fifteen minutes...
“I’m just going to hit the snooze button one more time. I’m punctual most other weeks. It’s only one Sunday.” “It’s not a big deal for me to skip out of serving. I show up...
Her slumped shoulders and shaky hand betrayed her attempt at emotional composure. And for good reason: as a first time guest at our church, she had just revealed to one of our volunteers that she’d...
Quick. Think back to this weekend’s services. Before. During. After. As you were walking through the hallways. As you were mingling in the lobby. As you were putting out fires and tweaking last minute plans...
If there is a dictionary definition of the spiritual term backsliding, I can promise you that it is accompanied by a picture of me on the phone with my phone and/or cable company. Very few things...
If your church is going to get serious about guest services, it’s not necessarily going to be easy. It’s not going to be something you can “just do.” No, hospitality requires an interruption of the...
