Baby, Do You Need A Hug?
Her slumped shoulders and shaky hand betrayed her attempt at emotional composure. And for good reason: as a first time guest at our church, she had just revealed to one of our volunteers that she’d...
Category: Guest Services
Who Did You Speak To?
Quick. Think back to this weekend’s services. Before. During. After. As you were walking through the hallways. As you were mingling in the lobby. As you were putting out fires and tweaking last minute plans...
Have Any Hoops?
If there is a dictionary definition of the spiritual term backsliding, I can promise you that it is accompanied by a picture of me on the phone with my phone and/or cable company. Very few things...
Hospitality is Rarely Convenient
If your church is going to get serious about guest services, it’s not necessarily going to be easy. It’s not going to be something you can “just do.” No, hospitality requires an interruption of the...
Creating a “Whole Church” Hospitable Culture
There is a danger that lurks just beyond a healthy guest services team. You can invite the right volunteers to serve on the team, provide excellent training so they understand the why behind the what, and...
Seven Practical Ways to Prep for Fall
Yes, it’s currently blazing hot in most parts of the country. But fall will be here before we know it, and with cooler weather comes an attendance surge for most churches. Families are returning from...
Need An Inexpensive Option for Team Training?
One of the most frequently-asked questions I hear has to do with resources for volunteer team training. That’s one of the primary reasons we put together The Gospel Is Offensive: Five Plumb Lines for Guest Services. In...
Flashback Friday: Your Policies Are Dumb
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I am a long-time, loyal customer to a particular bank. I won’t...
15 Easy Ways to Highlight Volunteer Opportunities
“How do I let our church know about opportunities to serve?” It’s a question that I hear often, in one form or another. Whether it’s from one of our campuses or from a church leader...
Rewind: What Does Your Posture Reveal?
I’m enjoying some downtime with my family this week, so we’re heading to the archives to pull up some of the earliest content from the blog. In fact, this was the fifth post to ever...
