Who Are You Here For?
As guest services practitioners, it’s time for us to admit something. The ministry of serving guests is relatively easy, in the grand scheme of things: design a system. Invite volunteers to serve in the system....
Category: Guest Services
Flashback Friday: Raising Up Leaders for Your Guest Services Team
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! You can’t do it all. Hopefully you’ve realized that by now. You’ll...
Don’t Cover the Mouse
Several years ago, Merriem and I took advantage of a free day off and decided to go exploring at a new-to-us restaurant in town. What that exploration led to has become the stuff of legend...
Flashback Friday: Be Alert
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! As I type, I’m sitting in Starbucks, and I’m approximately three minutes...
Preparation > Anticipation > Transformation
Do you want to create a more hospitable environment for your church guests? Are you trying to improve the welcoming culture when people come to your weekend services? Don’t you think it would be nicer if...
Flashback Friday: Hospitality Can’t Take a Vacation
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! We’re barely ankle deep into the summer season around these parts. The...
Remarkable Works Both Ways
On a recent Saturday I was working through the requisite weekend errand list. Stop #1 was at the bank to deposit a paycheck for my oldest son (which is normally something he does, but I quite...
Ten Low Or No-Cost Ways To Up Your Guest Services Game
When it comes to quality in ministry, many of our minds automatically gravitate to plush facilities, a/v systems that would rival a U2 concert, or a kids area that looks like something straight out of...
Are You Using “Context” As A Weapon?
I believe that context matters. I believe that churches should know who they are and what God has called them to be. I believe that we should never blindly, recklessly cut and paste ministry ideas...
Flashback Friday: Staff the Doors
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Most improvements to your guest services team can be made in 1%...
