There is a danger that lurks just beyond a healthy guest services team. You can invite the right volunteers to serve on the team, provide excellent training so they understand the why behind the what, and...
Yes, it’s currently blazing hot in most parts of the country. But fall will be here before we know it, and with cooler weather comes an attendance surge for most churches. Families are returning from...
One of the most frequently-asked questions I hear has to do with resources for volunteer team training. That’s one of the primary reasons we put together The Gospel Is Offensive: Five Plumb Lines for Guest Services. In...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I am a long-time, loyal customer to a particular bank. I won’t...
“How do I let our church know about opportunities to serve?” It’s a question that I hear often, in one form or another. Whether it’s from one of our campuses or from a church leader...
I’m enjoying some downtime with my family this week, so we’re heading to the archives to pull up some of the earliest content from the blog. In fact, this was the fifth post to ever...
As guest services practitioners, it’s time for us to admit something. The ministry of serving guests is relatively easy, in the grand scheme of things: design a system. Invite volunteers to serve in the system....
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! You can’t do it all. Hopefully you’ve realized that by now. You’ll...
Several years ago, Merriem and I took advantage of a free day off and decided to go exploring at a new-to-us restaurant in town. What that exploration led to has become the stuff of legend...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! As I type, I’m sitting in Starbucks, and I’m approximately three minutes...
