Flashback Friday: Your Policies Are Dumb
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I am a long-time, loyal customer to a particular bank. I won’t...
Category: Guest Services
15 Easy Ways to Highlight Volunteer Opportunities
“How do I let our church know about opportunities to serve?” It’s a question that I hear often, in one form or another. Whether it’s from one of our campuses or from a church leader...
Rewind: What Does Your Posture Reveal?
I’m enjoying some downtime with my family this week, so we’re heading to the archives to pull up some of the earliest content from the blog. In fact, this was the fifth post to ever...
Who Are You Here For?
As guest services practitioners, it’s time for us to admit something. The ministry of serving guests is relatively easy, in the grand scheme of things: design a system. Invite volunteers to serve in the system....
Flashback Friday: Raising Up Leaders for Your Guest Services Team
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! You can’t do it all. Hopefully you’ve realized that by now. You’ll...
Don’t Cover the Mouse
Several years ago, Merriem and I took advantage of a free day off and decided to go exploring at a new-to-us restaurant in town. What that exploration led to has become the stuff of legend...
Flashback Friday: Be Alert
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! As I type, I’m sitting in Starbucks, and I’m approximately three minutes...
Preparation > Anticipation > Transformation
Do you want to create a more hospitable environment for your church guests? Are you trying to improve the welcoming culture when people come to your weekend services? Don’t you think it would be nicer if...
Flashback Friday: Hospitality Can’t Take a Vacation
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! We’re barely ankle deep into the summer season around these parts. The...
Remarkable Works Both Ways
On a recent Saturday I was working through the requisite weekend errand list. Stop #1 was at the bank to deposit a paycheck for my oldest son (which is normally something he does, but I quite...
