I grew up in a small town. The majority of people who lived there were like me: they’d always lived there…all their life plus nine months. Their daddy was from there, and his daddy, and his daddy...
Years ago, I heard a conference speaker share a story about the power of active listening. When he would check out at a retail store or coffee shop, he had a peculiar – yet fantastic –...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Today’s post was originally released as a fall read, but with Easter on...
Back in the pre-iPhone era, before our fancy contact whatzits and Siri-call-this-person shenanigans, we had to remember things called phone numbers. And occasionally, we’d find ourselves remembering the numbers more by the way our fingers...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’ve stumbled into several conversations over the past few weeks that have...
Changing a culture ain’t for the faint-hearted. If you are new to your guest services role – or if you’re trying to introduce a hospitable culture in your church – it is going to take a...
When working with a team, it can be difficult to get your vision across. What is crystal-clear in your skull doesn’t always translate once it leaves your lips. And while being a clear visionary is...
I snapped this photo during a recent hotel stay. In case you can’t tell what you’re looking at, this is a sign that points sign-followers to…a blank wall. As in: “follow this path, and walk into...
This post title is what you would call “hyperbole.” When guests show up on the weekend, there’s no need to tie them to a chair, flip on a spotlight, and play good cop / bad...
[Quick note: after I drafted this post last week, I heard from my friend Jason Young, who compiled the mother lode of guest services reading for the summer. You can find that list here...
