The following question came from a participant in our recent One-Day Workshop. Q: When you receive a completed survey from a first-time guest, how much of that feedback is actionable? A: All of it. That’s...
Q: When I am serving in the Welcome Center and I’m trying to be super-focused on guests, how do I kindly tell my friends or long term church attenders that we can talk later (and...
Q: I’m launching a VHQ at my church and trying to figure out the language the staff should adopt when talking about the purpose of VHQ with their volunteers. As in, how should I communicate...
Q: I provide support to three different teams on our church staff. One new role involves social media posting and updating blogs. What systems and tools do you use to consistently stay up to date...
Q: As I think about raising up new leaders, my question involves succession. How can I replace myself well? [from the 2020 Blog Survey] A: First, kudos to you for being willing to ask this...
Q: The question I continually hear is that churches are NOT friendly and welcoming. How can we change that? [from the 2020 Blog Survey] A: Let me start with a little pushback: I’ve yet to...
Q: I’m looking for tips on how to navigate the ever-present drift towards selfishness on our volunteer teams. Our volunteers (and sometimes team leaders) push back against strategic changes that infringe upon personal preferences. We’re...
Q: We strive to do two things well: Sunday experience and in-home small groups. However, regular attendees who have gone through our connection processes sometimes just disappear. Do you have any advice? [Tyler Tran, Operations...
Q: Do your volunteers serve according to a schedule? In other words, do specific people serve on specific teams on specific weeks? [Christy Burke, Director of Connections and Guest Services, Bridgeway Church] A: The chances...
Q: I believe that creating a healthy guest services culture is important. But is it really possible to build it without senior pastor buy-in? [from a participant in the 2019 One-Day Workshops] A: It will...
