Who Can I Add To The Circle?
If you’re a volunteer or a leader of volunteers, this question has to be your refrain. You can’t do it all, and you shouldn’t try. You should constantly seek to replace yourself. Your knowledge and experience...
Latest posts
State of the Blog: 2017 Survey Results
If you will, dear readers, allow me to indulge you in a little inside talk. You are the group who makes this site what it is. You’re the faithful community who reads, comments, gives feedback,...
Flashback Friday: Practical Ways to Prep for Easter
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Like death, taxes, and Donald Trump, Easter is a reality. The good...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q&A: How Should We Brand Our Welcome Desk?
Q: We did a rebranding and new campus wide signage over the last year. One area I haven’t added signage to is the welcome desk in our front foyer. I can’t decide how to label...
Top Ten Quotes: The Heart of Hospitality
There are certain authors that you know will consistently hit it out of the park. Micah Solomon is one of those guys for me. A prolific writer on the art of customer service, Micah is...
#FakeNews Your Guest Services Team is Spreading
Fake news. It’s all over the … well … news. Nightly network broadcasts, social media feeds, presidential tweets, and water-cooler conversations seem to revolve around these ideas of who said what and what did it...
Flashback Friday: No More Ghost Towns
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Imagine for a moment that you serve on the guest service team...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Crossbridge Church (Sugar Land, Texas)
Today I’m launching a monthly series of posts called Guest Services Road Trip. Join me in traveling the country (maybe the globe?) from the comforts of our collective iDevices, interviewing leaders who are in the trenches of...
