Secrets of Consistent Customer Service: How to Be Great Again and Again. (via @micahsolomon) How’s your church doing on the consistency scorecard? Do you deliver the same (or better!) “wow” experiences each week? The summary statement...
As weekends go, this one was huge. We celebrated my oldest son’s high school graduation on Friday, and my dad’s 75th birthday on Sunday. Both are big milestones. Both were worthy of a big...
Surreal. That’s the only word that can describe the feeling in our house today. Our oldest…our firstborn…the kid who made us parents will be walking across a stage tonight to get his high school diploma....
It’s that time again, campers. Thursday: where I serve up the stuff that’s been rattlin’ around in my skull this week. Grab a cup of coffee and enjoy… Lighten Up, Christians, God Loves a...
Last weekend I attended two weddings in northern Virginia. The first I was invited to: the oldest son of our seminary besties got married, simultaneously taking the best selfie that I’ve ever personally witnessed. The second...
…when things get familiar, we tend to get sloppy. We turn inward to our own convenience rather than outward for the sake of our guests. We structure systems around our comfort rather than ease...
Leaders Light the Way. (via @JasonYoungLive) A post by a new friend over at his newly-launched blog. If you’re a guest services geek, go ahead and add Jason to your RSS feed. Trust me. I recall...
We’re entering into another week of shopping for a new car for our oldest son, and by “new” I mean “What can we afford if we try to sell his old car that gave up the ghost a...
My friends, what you’re about to read is going to make you put down your electronic device and thank Jesus for the next generation. I am incredibly excited to be on the Lemonade for the...
As I type, a portion of our church offices (including my own) are getting a quick paint job. Our offices are mostly populated by guys in their 20’s to 40’s, so the walls are not what...
