Thursday Three For All
Outside-In Approach to Design and ROI of Patient Experiences. (via @Zhecho_BeyondP) It’s a long article, but there are nuggets in there well worth the read. What can a hospital’s MRI machine teach you about your weekend...
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What’s Your Preferred Communication Gateway?
If you need me to do something for you, the best way to get ‘er done is to send me an email. You can send me a text, but it’ll likely get buried and forgotten....
Your Guests Aren’t the Problem
Last Sunday I dropped by a local fast food joint on my way over to the new Blue Ridge Campus. Join me in my flashback, won’t you? It was roughly 1 PM on a Sunday...
Flashback Friday: Stop Muddying Your Messages
Are you a pastor? Preacher? Speaker? Ministry leader? Businessman? Marketer? Butcher, baker, candlestick maker? This may help end the white noise and drill down to the heart of your message: A unified message cuts through...
Thursday Three For All
Delight the weird. (via @ThisIsSethsBlog) How does this apply to the “overlooked and outsiders” that visit your church on the weekend? …it’s not everyone who wants a cup of coffee. Some want a cup of tea, or a...
Replicate.
You’re looking at a picture of this morning’s kickoff of the 2014 Connections Cohort. To give some context, last year we started a monthly meeting of anyone who’s paid to to Connections Ministry at the Summit:...
18 Inches to a Better Guest Services Team
Giving your guests a better experience doesn’t take as much work as you think. Sometimes, all it takes is 18 inches. A foot and a half. That’s about what it takes for a volunteer to...
This Is Not Normal
Yesterday afternoon marked the launch of the eighth campus of the Summit Church. Summit Blue Ridge kicked off with two services, a huge army of volunteers, and over 600 people in attendance. As I wandered...
Flashback Friday: Blowouts and Banjo Music
A completely true tale: …so we made it off of I-40 and pulled over at a gas station in Rose Hill, NC, home of the world’s largest frying pan and a town where the motto is...
Thursday Three For All: Productivity Edition
Let’s ease into the 2014 edition of the ol’ blog, shall we? (Yes. We shall.) It’s a new year, and new years mean new resolutions, new resolve, new get-out-there-and-kick-your-day-in-the-face type of stuff that will cause...
