You Get One Chance
Recently I came across this comment from a first time guest. (You should know that I don’t make a habit of quoting FTGs on the blog. So if you’re a soon-to-be first timer, feel free...
Latest posts
Raise Ebenezer? Check.
Two weeks. Two. Glorious. Weeks. That’s what it’s been since the last post. In that time, my girl and I got away for a few days to celebrate twenty years of marriage. It was five...
Feet Up. Blog Down.
Disclaimer: those feet above are not mine. Shoot, it’s not even my ficus, or whatever that plant is. Because the fact is, you couldn’t handle seeing my feet. They would cause you to flee screaming...
Flashback Friday: Directory Persistence
Around these parts on Friday, I kick back, relax, and turn some dials on the wayback machine. AAO: What is the name of your listing? Me: Lowe’s Hardware. AAO: Did you say, “Roses’ Variety Store”? Me: No. Lowe’s Hardware....
Guesswork, part six: Protection and Progression
It’s the last week of a six part series called Taking the Guesswork Out Of Guest Services. If you’re a pastor or ministry leader of a church with no guest services team, a lagging guest services...
Thursday Three For All
(Remember kiddies, click on the bold print to see the original article.) The Language of Success: Creating a Culture of Happiness. Bob Adams nails it on this summary of language from Disney U. What’s the...
Flashback Friday: Bless Your Heart Hospitality
It’s Friday, where I kick back with the proverbial bag of chips and reach into the archives. As they say on TV, if you haven’t seen it, it’s new to you! All of us are...
Thursday Three For All
Remember campers, click on the bold print to see the whole enchilada. How the devil comforts us. (Ray Ortlund) Wow. “When the devil accuses us and says, ‘You are a sinner and therefore damned,’ we should answer,...
Guesswork, part five: Build the Team
We’re in week five of a series called Taking the Guesswork Out Of Guest Services. If you’re a pastor or ministry leader of a church with no guest services team, a lagging guest services team, a...
Answer the Question They’re NOT Asking (part two)
Yesterday’s post was intended to be a stand-alone topic. I didn’t mean for it to turn into a two parter. But I also never mean to eat the whole plate of Kung Pao Chicken at...
