Thursday Three For All
Outside-In Approach to Design and ROI of Patient Experiences. (via @Zhecho_BeyondP) It’s a long article, but there are nuggets in there well worth the read. What can a hospital’s MRI machine teach you about your weekend...
Tagged: customer service
Thursday Three For All
Avoiding the Christmas Crowd Trap. (via @MarkLWaltz) A great reminder as we head towards Christmas at DPAC. Don’t just show up to serve. Engage. We expect thousands of new people this Christmas season. People who haven’t...
The Last Straw
On Friday, Merriem and I stole away to one of our favorite date spots: Ted’s Montana Grill. It’s the perfect place to go if you like eating copious amounts of meat while staring at the...
Answer The Question They’re NOT Asking
A couple of weeks ago our kids were out of school for spring break. Because we’re the type of parents who prefer to show our love by shoving a bucket of trans fats in their...
Trash Your Vision
I’m usually not a huge fan of chain Mexican restaurants. Oh sure, the food is usually good and my family digs ’em, so I’m there quite a bit. But overall, it’s not what I’d choose....
The Power of Observation
A few weeks ago the Franks crew made a stop at a Starbucks. I love Starbucks like fundamentalists love denim jumpers. They are all about customizing the experience for the customer and delivering the element...
Service Without Service
Not too long ago I heard an interview with Bill Price, co-author of The Best Service is No Service. The basic thesis of the book is that as a business / church / whatever-we-are, we should...
