Take Another Look
We like what we know. Whether it’s our favorite lunch spot or trusted vacation destination or a go-to pair of shoes, we’re fans of the familiar. And familiar is okay, as long as we remember...
Tagged: first impressions
What’s Your Brown M&M?
One of my favorite “details” stories revolves around Van Halen and their brown M&Ms. Disclaimer: I didn’t listen to much Van Halen as a kid. I remember when “Jump” made it big on the radio....
Thursday Three For All
‘Mr. Spock goes to church’: How one Christian copes with Asperger’s syndrome. (via @BrantHansen) Fascinating. How are our churches doing in reaching people who feel “like an alien at church”? Multiple times, each week, every week,...
A Walk To Remember
Here on the ol’ blog, I talk a lot about the mechanics of hospitality: systems, structures, and staffing that takes a biblical virtue and puts it together on an institutional level. But perhaps more important...
Thursday Three For All
Six ways to maximize church stage announcements. (via @timrpeters, HT @persinger) As a part time Pastor of Announcements (shut up. It’s a thing.), I totally agree with all of these. (Except for the “5-10 minute” time...
Friendly, But Not Intentional
Have you ever considered that your church needs to get over being friendly? Frequently when I show up at a church to help with guest services training, I’m approached by a sweet little blue haired...
Structuring Your First Impressions Team
Yesterday I received an email from a pastor who is trying to revamp the guest services ministry at his church. He asked the “structure” question: How do you have your team organized? Since that’s a question I...
The Last Straw
On Friday, Merriem and I stole away to one of our favorite date spots: Ted’s Montana Grill. It’s the perfect place to go if you like eating copious amounts of meat while staring at the...
Flashback Friday: Your Best Is Only As Good As Your Worst
Time to open up the wayback machine, boys and girls. …The order taker was a most unhelpful young man who had been hired exclusively on his ability to mumble and get my order wrong. After...
Speechless. Again.
I recognized that moment immediately yesterday. It was the same moment I’d experienced two years prior. It was the experience of seeing hundreds of people leave their seats, walk the concourse, take the steps, head to a...
