Ten Ways to Keep it Clean
I work in a church office. And if you’ve ever worked in a church office, you know that cleanliness is not always next godliness. Not to be too judgmental, but there are days when “looks...
Tagged: first impressions
Your Church Ain’t The DMV
I’m sorry for using such strong language in the title of this post. But sometimes “ain’t” is the only word that will suffice. So I apologize to all of my English teachers from the past,...
Flashback Friday: Along For The Ride
The first time my wife and I went to a Broadway show, we saw the value of a good usher in action. From the moment we entered the theater, we were literally ushered to our...
Thursday Three For All
Five Spectacular Ways to Create the Worst Customer Experience. (via @jeanniecw) I get it: they’re not customers, they’re guests. But still, how many of these are our churches guilty of? 4. Recruiting the wrong people Your employees play...
Details Matter…Even at the Gas Pump
I snapped this little jewel a few weeks back at the gas station just down the road from my office. In case you can’t tell what the gentleman in the picture is doing, he’s...
Thursday Three For All
Ten Big Reasons Easter Giveaways Are Unwise. (via @JaredCWilson) I guess this blows our Keurig giveaway out of the water. Every year some churches seek to outdo themselves — and their local competition — by luring unbelievers...
Planning Is Not The Same As Dreaming
I spent the last few days in a guest services geek’s dreamland: I was fortunate enough to sit around a table with seventeen of the sharpest church hospitality minds in the country. We came from churches...
10 Ways to Raise the “Guest Awareness Culture” at Your Church
Every church in America has a guest problem. They may have a huge number of guests showing up each week (a great problem). They may not have had any guests in months (an awful problem). But if the “regulars”...
Flashback Friday: Serve Him, Not Them
Around these parts, we talk a lot about serving our guests as well as our members. And that’s a great concept, as long as people behave themselves. When they don’t complain about the parking, when...
When You Shouldn’t Talk to Your Guests
Yesterday we covered the six times in a weekend service that you should strategically plan to address your guests. But what about times when you should strategically plan not to talk to them? Any time you would...
