Flashback Friday: Putting In Your Time
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Imagine for a moment that you’re in a big box store, a...
Tagged: guest services
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
The Why Matters. (Even When It’s Accidental.)
In our First Impressions Training, we focus on the “Why.” That’s disappointing to some Type A people who simply want to get a checklist and get on with the job. But checklists don’t allow you to gauge...
Flashback Friday: Friendly, But Not Intentional
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Have you ever considered that your church needs to get over being friendly?...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Let’s Talk About the Weather
At the time of this writing, we’re in the middle of a hot spell. We’re talkin’ triple digit heat indexes, A/C units that run for days without stopping, and power bills that cost more than...
Preparing for the Onslaught
An earlier version of this post originally appeared on August 20, 2012. The end of summer is nigh. If you are like most churches, you are only a few short weekends away from the fall...
[Freebie!] 5 Plumb Lines for Guest Services
Eight years ago this month, the blogosphere got just a teensy bit more crowded with the debut of Connective Tissue. To celebrate, I’m releasing a free PDF download of my very first booklet, 5 Plumb Lines for...
Guest Services and the Gap
The corporate gathering of believers serves many purposes: it is a family reunion. A time of mutual encouragement. A moment to join voices and minds and hands and hearts in order to proclaim the majesty...
Flashback Friday: Your Guests Aren’t the Problem
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! It was roughly 1 PM on a Sunday afternoon. The place was largely...
