What is Your Hospitality Reflex?
Imagine that it’s a Sunday morning and you’re standing in your church lobby, getting out of your car in the parking lot, walking through the door of your Sunday School class, or sitting in the...
Imagine that it’s a Sunday morning and you’re standing in your church lobby, getting out of your car in the parking lot, walking through the door of your Sunday School class, or sitting in the...
I’ve long said that there is a disparity between those who write about guest services in the local church and those who are practitioners of guest services in the local church. While I’m grateful for...
It’s summer around these parts, and I know you’re busy jumping in the pool trying to keep your grass from dying. But friends, we are halfway to Christmas, one of our biggest ministry seasons of...
This is the next installment in our ongoing“Small Church” series, which looks at guest services through the lens of the smaller congregation: those with 150 or fewer people in attendance each week. See the entire...
[This post originally appeared on July 4, 2011.] When I was in 8th grade, I had a gig as a teacher in “Children’s Church,” which is where Christian parents send their kids so they won’t...
I’m still a little shocked at how a traditional paper-and-pen guy like myself has adapted to e-books. Last year, out of the 70 books I read, a whopping 57 of them were on Kindle. But...
Q: When you think about your own leadership and the ministry areas you lead, what hills are you willing to die on? [from the final session of our 2023 Connections Confab] A: Here’s the thing...
If we’re going to serve our church’s guests well, we have to know their “Point A.” I define Point A as the emotional, mental, and spiritual space a guest is living in when they first...
I have finally ripped off the Band-Aid, jumped into the deep end, and taken the selfie bull by the horns. A few weeks ago I joined the roughly 17 billion people who are on Instagram,...
13 days ago, my Dad stepped into eternity. He’d battled pancreatic cancer for 16 months. He made it through multiple rounds of chemo, a round of experimental treatments, countless trips to his oncologist, a nine...