Flashback Friday: Five Reasons Nobody Comes to Your Training
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! We’ve all been there: we have a volunteer training scheduled. We arrive early....
Author: Danny
Thursday Three For All: Sutherland Springs and the Tears of Jesus, Lead from the Middle, and Recreated Triangle Solo
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Compass Christian Church (Chandler, Arizona)
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
2018 Connections Confab: Apply Now!
Since 2015, 36 leaders from 30 churches in 11 states have been a part of the Connections Confab, an intensive coaching network focused on improving your guest services culture. Confab is returning in February, and the...
Top Ten Quotes: Designed to Lead
“…no organization should outpace the Church in developing leaders.” Why? Because “No other gathering of people has a greater mission, a greater promise, or a greater Reward.” …so says Eric Geiger and Kevin Peck, authors...
Flashback Friday: People > Signage
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’m a big fan of signs. No, not the creepy M. Night...
Thursday Three For All: Campus Pastors vs. Church Planters, Reasons to Read, Chick-fil-A Brawl
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q&A: Should We Have a Volunteer Huddle?
Q: In your experience, what are the pros and cons of a pre-service first impressions huddle? In my context, the first of two services begins at 9:15 AM. Prior to this service, we have a volunteer huddle...
Multi-Site: Bringing Balance To Your Guest Services Teams
If you’re a connoisseur of certain retail and fast-food chains like I am, you no doubt have picked up on some discrepancies over the years. One retail giant will have exceptionally good customer service in...
Four Reasons You’re Not Too Busy to Serve Your Local Church
We tend to wear our busyness as a badge of honor. Often, when I’m asked “How are you doing?” or “What have you been up to lately?” my default answer is, “Man, just busy.” I’m the guy who read...
