Who Is Pushing Your Buttons?
Life is too short to surround yourself with Yes Men. Yet, we all do it. We like to get in the echo chamber, line up the opinions that agree with our own, and re-validate every...
Life is too short to surround yourself with Yes Men. Yet, we all do it. We like to get in the echo chamber, line up the opinions that agree with our own, and re-validate every...
I have one rule when it comes to Chip and Dan Heath books: if they write one, I read it. It’s a simple as that. Made to Stick is a must-read for anyone who teaches, writes, or speaks...
Growing up, I can remember one phrase my dad used that was a normal part of his repertoire. As a second-generation family business owner, he was my model for guest services way before I knew...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! No matter the experience you provide for your guests on the weekend,...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
In the last post, we started a discussion on offenses to church goers, and how we don’t get to define what gets people in a tizzy. We said that some offenses may seem silly to...
Our guest services teams are guided by what we call our five plumb lines. At the top of that list is our “north star” of sorts, which states: The gospel is offensive. Nothing else should...
Our nation has woken up to yet another mass shooting. With every click of the “refresh” button, the news updates reveal more carnage, more sorrow out of Las Vegas: 20 dead. Now 50. 100 injured....
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Making a change in the way you do ministry can be frightening....
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...