Flashback Friday: 10 Ways to Raise the “Guest Awareness Culture” at Your Church
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Every church in America has a guest problem. They may have a...
Category: First Impressions
Saddleback Church (Lake Forest, California)
This is the second in a monthly series of posts called Guest Services Road Trip. Join me in traveling the country (maybe the globe?) from the comforts of our collective iDevices, interviewing leaders who are in the trenches...
How To Make Vision Stick With Your Guest Services Team
In a recent post I mentioned the importance of repeating the vision over and over. And over and over and over. Because the harsh reality is that vision leaks. I’m always shocked that I’m shocked by...
Flashback Friday: I Need A Sign
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Over the last few days I’ve been hanging my proverbial hat in...
10 Ways to Make Your Seating Team More Effective
If your church has a seating team, you’ve seen seaters who are too pushy. Seaters who are too passive. Seaters who panic at the first sign of a backup of guests. It doesn’t have to...
Flashback Friday: Practical Ways to Prep for Easter
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Like death, taxes, and Donald Trump, Easter is a reality. The good...
Q&A: How Should We Brand Our Welcome Desk?
Q: We did a rebranding and new campus wide signage over the last year. One area I haven’t added signage to is the welcome desk in our front foyer. I can’t decide how to label...
#FakeNews Your Guest Services Team is Spreading
Fake news. It’s all over the … well … news. Nightly network broadcasts, social media feeds, presidential tweets, and water-cooler conversations seem to revolve around these ideas of who said what and what did it...
Flashback Friday: No More Ghost Towns
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Imagine for a moment that you serve on the guest service team...
Clean Your Exit Ramp
People in ministry often discover that some things are out of their control. Nowhere is this more obvious than the question of facilities. If you don’t have the key to the supply closet, you can’t...
