Flashback Friday: What Did Your Words Just Say?
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Sunday. The grocery store. A quick stop on the way home from church...
Category: First Impressions
How Your Guest Service Team Can Shine (Even When The Sun Doesn’t)
Sometimes, the rain falls. And when it falls on a weekend, it’s never a good thing. Outdoor plans get rescheduled, yard work gets postponed, and church people get cranky. Church people don’t like rain; especially...
Monday Matters
It’s Monday. Normally we reserve this day for moping, griping, and slugging along, reviewing the weekend and ticking off tasks for the week ahead. Mondays aren’t on anyone’s list of top three days of the week....
Flashback Friday: Connected vs Committed
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Our church is full of connected people. Maybe they visited for the first time last...
Flashback Friday: A Plea to Pastors on Easter Weekend
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Pastors: they’re coming. Easter weekend is one of the two largest church...
Step. By Step. By Step.
I love it when a plan comes together. I love hearing from guests who talk about their experience in terms of ease: easy to find my way. Easy to get information. Easy to know what’s...
Flashback Friday: You’re Not “Just a Volunteer”
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! For those of us in ministry world, we hear that statement too many...
Do You Have a Crazy Badger?
Stories like these shouldn’t make me laugh. I should be a man of concern. Of compassion. Of a furrowed brow and a heavy heart. But when I see a headline that reads, “CRAZY BADGER TERRORIZES...
You Know What To Do, But…
…do you know why you’re doing it? I’ve written here before about The Why Behind The What. It’s a foundational part of our onboarding training for our guest services volunteers. When we train, we spend next to...
Connections Confab Begins
Last Thursday was one for the books. It was a culmination of several years of dreaming and several months of intense planning. Over a dozen guest service practitioners from Texas, Virginia, and North Carolina came...
