Long-time readers of the blog know that since 2013, we’ve offered something called the High-Capacity Volunteer Cohort: an eight-month roundtable discussion with some of our best and brightest Guest Services volunteers from all of our...
When your attendance outpaces your facility, everything seems stretched all at once: seating capacity, kids space, lobby pedestrian flow, restroom lines, you name it. But one of the biggies for guest services is your parking...
Not long ago I rebuilt my back deck. And by I rebuilt my back deck I mean my father-in-law and much more tool-savvy son rebuilt our back deck and I yelled helpful phrases like RUN...
We know that the sermon starts in the parking lot. In other words, the weekend worship experience begins as soon as your guest drives onto the perimeter of your property, not when they’re safely ensconced...
Everyone has one. Whether you’re a paid staff member or an unpaid volunteer, whether you’re a seasoned veteran or a newbie, whether you know your job description backwards and forwards or you’re just trying to...
Every leader has been there: the Saturday night phone call. The Sunday morning text message. The inexplicable half-dozen who obviously collaborated and decided they were picking this weekend to be no-shows. At some point, we’re...
This weekend, most of us will be hitting the one-year mark from when all of our churches moved online. We’ve learned a lot since March of 2020. New ways of ministry have been introduced that...
You remember the concept of caste system from seventh grade, right? There’s a societal hierarchy that’s nearly impossible to break out of. You’re stuck in the situation you’re born into. I’m afraid it’s possible for...
A first-time guest is a fragile guest. They are on high alert for anything that feels familiar and safe, and have a low tolerance for anything that pushes them out of their comfort zone. That’s...
It’s that week where everybody and their mama starts cranking out top ten lists like a pre-bearded David Letterman. As you might’ve guessed, the vast majority of this year’s most-read posts had something to do...
