Service Without Service
Not too long ago I heard an interview with Bill Price, co-author of The Best Service is No Service. The basic thesis of the book is that as a business / church / whatever-we-are, we should...
Category: Guest Services
1Another :: Be Hospitable
At the Summit, we’re currently going through the book of Acts of Sunday morning. Our Cannonball series is walking us through the “why” of church life. Because of that, I’m teaming up with the Small Groups Guy this week...
The Yo Yo Needs the String
On Sunday the Summit hosted Ed Stetzer as guest speaker in our services. Ed is internationally recognized as the sultan of stats, the guru of growth, the pied piper of planting churches. Whenever Ed speaks,...
A Safe Place for Non-Huggers
As the resident guest-services guy, one of my built in filters is watching for uncomfortable guest moments. Every church has them. Maybe it’s the Stick A Name Tag On The Guest But Nobody Else moment...
Hannibal Would Be Proud
It’s time to make a pop-culture reference to one of the greatest shows of that decade: The A-Team. At the end of every episode, Hannibal would pull out a cigar, light it up, and say those...
It’s Biblical to Scoot Your Booty
Many of us who grew up in church are familiar with Worshipper’s Territorial Rights. In my church, people’s pew occupation skills were so honed that I could have gone blind, walked into the auditorium, and...
Exceed the Expectation (part two)
[Catch up on Part 1] There’s a room in our office complex that has a perpetual supply of week-old Bojangles biscuits and sometimes smells like clam chowder. We affectionately refer to that room as the...
Exceed the Expectation (part one)
A couple of weeks ago my family and I met a great guy while we were out celebrating my wife’s birthday. As our conversation progressed, the topic of “what do you do” came up. I...
