A Walk To Remember
Here on the ol’ blog, I talk a lot about the mechanics of hospitality: systems, structures, and staffing that takes a biblical virtue and puts it together on an institutional level. But perhaps more important...
Category: Guest Services
Gospel-Centered Guest Service
When you serve as a volunteer in the church world, dysfunction is a part of the job. It’s not 24-7 sunshine and daisies, people don’t always rise up to call you blessed, And chipmunks don’t...
What the Church Can Learn From Disney (part 6)
Finally, people. This is the last in a series of blog posts. You can catch up here. Today we’re cranking out a two-fer. That’s right: two Disney principles in one post, which is exactly what...
What the Church Can Learn From Disney (part 5)
Polish your people. If there was one letdown of the Disney experience, it was this: not everybody who works there believes it is the happiest place on earth. It wasn’t like that on past trips....
What the Church Can Learn From Disney (part 4)
Don’t start here. Back that mouse up. For a long time now, I’ve been telling you that details matter. It matters that your facility is clean. It matters that there’s toilet paper on the roll....
What the Church Can Learn From Disney (part 3)
Where there’s a three, there’s a one and two. Catch up there first. For the rest of our lives, when we look back on Disney 2010, we’ll remember Rafael. Rafael is a waiter at Whispering...
What the Church Can Learn From Disney (part 2)
It’s a series, yo. Start here. Walt Disney envisioned that his theme parks would represent a grander “show,” a living movie, if you can imagine that. As such, you are not just walking into a...
What the Church Can Learn From Disney (part 1)
I just returned from the Happiest Place on Earth. I’m referring, of course, to Walt Disney World, home of Orlando, Florida. Or something like that. I’ve long said that as the First Impressions Guy at the...
Don’t Point…Take!
It’s not polite to point. That’s what your mama always told you, and she was right. Pointing is for duck-hunting dogs, not for people who are trying to get a guest where they’re going. When...
Be. Aggressive. Be, Be Aggressive
Anybody else have that cheer at your high school? That might have been my second-to-least favorite cheer that our cheerleading squad had, coming in only after “It’s hot, it’s hot, it’s hot in here…there must...
