Q: We are in the middle of a building campaign. How can we best consider our guests without scaring them off? [submitted via the 2018 blog survey] A: I’ll never forget that conversation in our...
Q: How do we handle multiple services in the same location? [submitted via the 2018 blog survey] A: I’m going to read a few things into this question that may or may not be true....
Q: We will soon be moving from a 20,000 square foot space with one entrance to a 45,000 square foot campus with many more entrances. I would be curious to read your counsel for us....
Today’s Q&A is hosted by Josh Navey, our Kids Pastor at the Summit. Get in touch with Josh on Twitter: @joshnavey or @summitrdukids. Q: What are some ways your guest services team, or church service at...
Q: I’ve noticed that people love when we use their names. I’m NOT great at remembering names but I am very intentional about using the names I DO know (which makes me look like I’m...
Q: In your experience, what are the pros and cons of a pre-service first impressions huddle? In my context, the first of two services begins at 9:15 AM. Prior to this service, we have a volunteer huddle...
Today’s question comes from a Q&A session in one of our recent One-Day Workshops. Q: When it comes to our First Time Guests identifying themselves, how many different on-ramps would you suggest? A: Let me...
Today’s question comes from a recent email. In order to protect the “new leader’s” identity, I’m allowing the asker to remain anonymous. Q: Do you have any tips on what to say or what...
Today’s question comes from a Q&A session in one of our recent One-Day Workshops. Q: You said that church is for believers and unbelievers, what do you mean? I tend to believe that worship is...
Q: There are two areas that are on my heart right now. We have a “New Guest” area where people can get information, sign-up for different events, etc. I don’t think we are doing a...
