Four Ways to Stay Alert
In a recent post I talked about the importance of being alert when it comes to your guests: keeping an eye out for those who need assistance, a kind word, or a helping hand. Here...
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Be Alert.
As I type, I’m sitting in Starbucks, and I’m approximately three minutes removed from the story I’m about to recount for you. Picture the scene: I’m settled in at my table by the window. My...
Flashback Friday: Context Matters
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Around these parts, we talk a good bit about guest services within the...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
First Time Guest Bags: An Intro
An updated version of this post can be found here. Why a First Time Guest bag? For several years now we’ve handed out a small gift bag to all of our first-time guests (FTGs). There...
Announcing the Connections Workshop: Guest Services
UPDATE (March 15): the April 22 event is now at capacity, but we’ve added another event on June 17. Sign up for email updates, or keep an eye on the blog / Twitter for the...
2015: A Look Back
This weekend in our services at the Summit, we took some time to celebrate what God did last year. To be honest, I view a video like the one below and it’s hard to wrap...
Flashback Friday: Nobody Cares About Your Rules
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I have a theory about Church People. I’m allowed to have theories about...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Beware the Emotional Postmortem
We’re just coming out of a two day conference our church hosted for almost 200 pastors. That conference was immediately followed by an all-church event that brought a couple thousand people together to talk about...
