Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
Later this summer we’re bringing back our One-Day Workshops. Since 2016, over 200 leaders from nearly 90 churches all across the U.S. have taken part in these practical training events. This year, we’re bringing back...
Recently our staff team read The Way of the Dragon or the Way of the Lamb, by Jamin Goggin and Kyle Strobel. It is a painful read, not because of bad writing but because of a tough...
Every Friday I dig into the archives and dust off an old post. And since today is Star Wars Day (May the Fourth be with you. Shut up. It’s funny.), I figured there was no better...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q: We have an older lady that serves at one of our Worship Center doors. I did not ask her to serve, she just showed up and some of the other ushers gave her some...
As a leader, you have certain standards that you want your team to uphold. You train on those standards. You give feedback based on those standards. You reward behavior and rework hiccups…all centered around those...
It’s been nearly two months since People Are The Mission hit the bookshelves, and I’m grateful for the stories I’m hearing from leaders who are beginning to implement a gospel-fueled change in their guest services culture. Some...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’m a sometimes fan of the CBS reality show Undercover Boss. While I recognize...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
