You Need To Be More Pushy
“Pushy” isn’t an adjective we normally embrace. Pushy people are to be avoided, not cultivated. But there’s a scenario where “pushy” works to the advantage of both the pusher and the pushee (yes, you can...
Latest posts
Danny Recommends: Teaching Notebook
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
The Fastest Way to Change Your Guest Services Culture
You don’t need to lay out a five year plan. You don’t need to bring in an outside consultant. You don’t need to invest in expensive training, read a mountain of books, or hire a...
Flashback Friday: “You Happy, Daddy?”
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! My little girl will turn three in August. She is the source...
Thursday Three For All: Lowercase Ministry, New Hires, and Mr. Rogers
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q&A: How Can I Break Up Volunteer Conversations?
Q: When my volunteers are serving, they are often more excited about focusing on each other than focusing on our guests. How can I prevent personal conversations among volunteers while they’re “on the clock”? [submitted...
Giving Recognition
It was Ephesus, and it was spring. Which year, exactly, we don’t know, but we know that it was spring, and we know that the apostle Paul was putting the finishing touches on a letter...
Three Things Necessary to Shape Your Vision
Each year we host a series of One-Day Workshops, events designed to help you and your team take a deep dive into one subject. Find out more about upcoming ODWs here. Here’s an excerpt from...
Flashback Friday: Do Something Different
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Yesterday was Father’s Day, which means one thing in our family: Ice...
Thursday Three For All: Connecting People, Email Summaries, and Lava Time Lapse
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
