Announcing 2017 Weekenders
There is power in observation. If you’re a part of this blog community, chances are good that you appreciate the benefits of reading. On this site, you’ll read about guest services, read about processes, read...
Tagged: first impressions
Don’t Waste Your Welcome Center
I’m a firm believer in First Time Guest tents. I think there are strategic, guest-focused, practical reasons for keeping them outside year-round, making them highly-visible – and highly-useful – to guests before they ever walk...
Flashback Friday: How Do They See It?
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I don’t want to become blind. I don’t want to fail to...
Q&A: How Does a Night Service Affect First Impressions?
Matthew Dunavant, Connections Director at The Bridge Church in Spring Hill, TN, asks: We are experiencing a growth spurt and are adding two additional services starting in the new year: three on Sunday morning like we have...
Flashback Friday: Stop. Think.
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Every weekend, you commit a huge sin against those that come into...
The Why Matters. (Even When It’s Accidental.)
In our First Impressions Training, we focus on the “Why.” That’s disappointing to some Type A people who simply want to get a checklist and get on with the job. But checklists don’t allow you to gauge...
Flashback Friday: Friendly, But Not Intentional
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Have you ever considered that your church needs to get over being friendly?...
Preparing for the Onslaught
An earlier version of this post originally appeared on August 20, 2012. The end of summer is nigh. If you are like most churches, you are only a few short weekends away from the fall...
[Freebie!] 5 Plumb Lines for Guest Services
Eight years ago this month, the blogosphere got just a teensy bit more crowded with the debut of Connective Tissue. To celebrate, I’m releasing a free PDF download of my very first booklet, 5 Plumb Lines for...
Beauty or Utility?
How do you view the nature of guest services on the weekend? When you think about the roles of the parking team, the seaters, the door openers, and the info table volunteers, what exactly do you think...
