Just Because You Can…
Let’s play pretend for just a moment, shall we? (I’m a daddy to a four year old. I’m good at this game.) Let’s pretend that you serve at a church with an unlimited budget. A bottomless...
Tagged: first impressions
You Know What To Do, But…
…do you know why you’re doing it? I’ve written here before about The Why Behind The What. It’s a foundational part of our onboarding training for our guest services volunteers. When we train, we spend next to...
Flashback Friday: Make it Invisible
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Making it invisible is a constant discipline for me on Sunday mornings. Regardless...
Not My Job
Saturday night. I had dropped by the grocery store on my way home from church. Cough drops, ice cream, Diet Coke. It was a tiny little list, just right for the self-checkout line. Except the self-checkout line...
Is Your Guest Service Team in a State of Desperation?
Maybe you’d give a resounding yes! But you might just be answering the wrong question. I’m not talking about a team that has lost its vision, or struggles to get enough volunteers, or seems to constantly experience...
Flashback Friday: A Walk to Remember
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! For several years Merriem and I lived out in the country, and every...
Getting Personal With Your Guests
One of the beautiful things about serving guests well can eventually become the death knell of a good first impression. Think about it: if you structure your church to treat guests as an honored participant...
One Question Wednesday
What if the entire guest service culture at your church was dependent on the way you interacted with guests last weekend? Something to think about. (click for photo credit)
Flashback Friday: Friendly, But Not Intentional
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! …I’m friendly to the people I know. But it takes intentionality to be...
The Shortest Mission Trip You’ll Ever Take
The second Sunday of January is historically one of those high-water marks that our church experiences on an annual basis. Along with the third Sunday in August, we typically see an attendance bump. Folks are...
