Published: 16 hours agoNew

Thursday Three For All: On Books, The Word We Should Stop Using, and Arguing Lynx

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   On Books (via @leadershipfreak) Since we’ve been on …

Published: 2 days agoNew

Summer Reading List 2018: Mine.

Yesterday I offered up ten books I think you should try reading this summer. Today, I’d like to share my own stack that I’ll be working through. But before I get to the list, let me tell you how I got to the list: …

Published: 3 days ago

Summer Reading List 2018: Yours.

It’s summatime, summatime, sum-sum-summatime. And summatime means catch-up-on-your-reading time. Seriously, what are beaches, back porches, and poolsides for if not to break out your paperback or Kindle and make yourself smarter? (And don’t say “for swimming and socializing.” That’s just crazy talk.) Here’s a …

Published: 4 days ago

Has Your Guest Services Culture Turned Toxic?

Poison is a funny thing. We’re not talking about the late 80’s hair band, here, although they were very funny. (Some would say those guys were nothin’ but a good time.) No, I mean funny more in an odd sense because – though poison is deadly – it’s …

Published: 7 days ago

Flashback Friday: Don’t Drop Your Training, Drip It.

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   “We just don’t have time to properly train our volunteers.” “I don’t know what they need to know.” “I told them …

Published: 1 week ago

Thursday Three For All: Church Consumers, Declining Churches, and Toy Story Voiceovers

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   From Consuming to Cultivating and Creating…in …

Published: 1 week ago

Should My Church Charge for Coffee? (repost)

I’m out of the office this week, so I’m dusting off the Q&A archives and delivering up this post, originally published on January 18, 2017.   Q:   Our church has always served coffee on Sunday mornings. Due to budget cuts we’ve ended that …

Published: 1 week ago

Help Them Help Them

This post originally appeared on December 9, 2010.   It’s the post so nice, I named it twice. If you’re a leader of people, part of your job is to help people help people.  In the church world, volunteers tend to volunteer because they …

Published: 2 weeks ago

8 Tips for Better Signage

I recently read Customer Satisfaction is Worthless, Customer Loyalty is Priceless by Jeffrey Gitomer. It’s a book by a salesman and for sales people, but – like all books of this stripe – there are things the church can learn and take away. One notable section …

Published: 2 weeks ago

Flashback Friday: Ten Low Or No-Cost Ways To Up Your Guest Services Game

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   When it comes to quality in ministry, many of our minds automatically gravitate to plush facilities, a/v systems that would rival …

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