Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Most improvements to your guest services team can be made in 1% increments. You don’t need to reinvent the wheel or …
Archives: April 2017
1 year ago
Flashback Friday: Staff the Doors
1 year ago
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.) 6 Signals a Church Must Change …
1 year ago
Less Hoarding. More Sending.
As leaders, we have to reject the idea of promoting one ministry over another. I’ve been a part of plenty of churches where staff members would (gasp!) steal people from someone else’s ministry. I’m ashamed to say that I’ve done it myself a time or …
1 year ago
Be Hospitable.
1 Peter 4:9: Show hospitality to one another without grumbling. (ESV) Simply put: growth hurts. If your church is growing by a significant margin, you know that already. And we have to admit it’s somewhat easy to maintain cordial relationships and warm …
1 year ago
Recognize. Respond.
Not every Starbucks has a singing barista, but mine most certainly does. Or at least, it used to (more on that later). Some mornings, the baritoned barista’s impromptu ballads about coffee cake brought a welcomed smile. He was happy…I was happy…the world was happy. But some …
1 year ago
Flashback Friday: When Culture Is Broken
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Whether you manage a store or minister at a church, sometimes you have to face the harsh reality that your culture …
1 year ago
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.) How I Found My Place (And …
1 year ago
Announcing the 2017 One-Day Workshops
In just three months, we’re bringing back our One-Day Workshops. During last year’s debut, nearly 100 leaders from 40+ churches took part in these practical training events. The response was beyond what we could have imagined, and two of the three dates sold out. …
1 year ago
Win Back Your One-Offs
If you’re in ministry, you’re likely still slowwwwly recovering from a busy Easter weekend. There’s a lot to do today: follow up with first time guests. Help with next steps on spiritual decisions. Raid the dark chocolate out of your six-year-old’s Easter basket that …
1 year ago
Hear What They’re Not Saying
People won’t always tell you what they need. Sometimes it’s because of pride (“I can handle it on my own.”). Sometimes it’s because of fear (“What if they laugh or say ‘no’ to my request?”). Sometimes it’s because not even they can recognize what …