Flashback Friday: When Culture Is Broken
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Whether you manage a store or minister at a church, sometimes you...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Whether you manage a store or minister at a church, sometimes you...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
In just three months, we’re bringing back our One-Day Workshops. During last year’s debut, nearly 100 leaders from 40+ churches took part in these practical training events. The response was beyond what we could have...
If you’re in ministry, you’re likely still slowwwwly recovering from a busy Easter weekend. There’s a lot to do today: follow up with first time guests. Help with next steps on spiritual decisions. Raid the...
People won’t always tell you what they need. Sometimes it’s because of pride (“I can handle it on my own.”). Sometimes it’s because of fear (“What if they laugh or say ‘no’ to my request?”)....
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Christians are funny creatures. We embrace tradition and eschew tradition. We point...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
This is the third in a monthly series of posts called Guest Services Road Trip. Join me in traveling the country (maybe the globe?) from the comforts of our collective iDevices, interviewing leaders who are in the trenches of...
I first read this fantastic book when in came out in 2014. We recently re-read a portion of it for our staff meeting, which has generated new ideas and practices for some of our workflows....
I grew up in a small town. The majority of people who lived there were like me: they’d always lived there…all their life plus nine months. Their daddy was from there, and his daddy, and his daddy...