If there’s one predictable thing about people, it’s that people are unpredictable. They zig when we expect them to zag. They’re offended when we expect them to be delighted. They swerve left when their turn...
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
Many moons ago, when my youngest son Jase turned 11, I witnessed something that I occasionally think about years later. As a part of his birthday celebration, Jase asked me to pick up Taco Bell...
A lot of our churches put a lot of time into creating welcoming environments for our guests. Putting it simply? Those environments and that attention are a big deal. But they’re not the deal. If our designed...
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
Two days. Two healthcare facilities. Two vastly different experiences. On day one, I accompanied my wife to a new(ish) provider in a clinic I’d never been to before. She was undergoing a minor procedure, but...
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
The recent posts on our First-Time Guest bags and our redesigned First-Time Guest cups have sparked a few further questions via email, text, and social media. It’s giving me flashbacks of fourth grade Danny, who...
One of my favorite books is Will Guidara’s Unreasonable Hospitality, and one of my favorite stories from the book is the tale of the $2 hot dog. If you’ve heard a podcast, read an article,...
This is an updated version of a previous post. For several years now we’ve handed out a small gift bag to all of our first-time guests (FTGs). There are three reasons why we do it,...
