Q: How much is too much when it comes to introducing guests to people, showing them around, and giving them information? (question submitted during a recent One-Day Workshop) A: The “How much is too much”...
When you start getting serious about creating a welcoming environment for the outsider, you’re going to stir up a range of emotions for the insider. Some will be excited (“Finally…I can invite my unchurched friend...
You’re likely familiar with the Invisible Gorilla Test, a 1999 study where researchers asked participants to watch a brief video of people passing a basketball. Subjects were told to count the number of times that...
Much has been made of the cultural icon that is White Castle. We tend to dismiss the tiny square burgers that are colloquially referred to as “gut bombs.” White Castle is never going to make...
We’ve either been there, or we will be: “there” is that moment when a regular attendee is cheating the system you’ve set up for your guests, or for a certain demographic of your congregation. For...
My friend Justin Waples shared this video with me, and it’s good enough to share with you: Designer Tom Hulme introduces us to the concept of desire paths, or the natural “point A to point...
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
The last week of the year is one of my favorites on social media (and let’s be honest, it’s hard to use “social media” and “favorites” in the same sentence these days). I love it...
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
If there’s one predictable thing about people, it’s that people are unpredictable. They zig when we expect them to zag. They’re offended when we expect them to be delighted. They swerve left when their turn...
