Pave Where the People are Walking
My friend Justin Waples shared this video with me, and it’s good enough to share with you: Designer Tom Hulme introduces us to the concept of desire paths, or the natural “point A to point...
Category: Guest Services
How Does a Hospitable Culture Apply to a Counseling Ministry?
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
2024 Year in Review: Posts
The last week of the year is one of my favorites on social media (and let’s be honest, it’s hard to use “social media” and “favorites” in the same sentence these days). I love it...
How Does a Hospitable Culture Apply to Our Onboarding Practices?
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
You Can’t Define Your Guests’ Expectations.
If there’s one predictable thing about people, it’s that people are unpredictable. They zig when we expect them to zag. They’re offended when we expect them to be delighted. They swerve left when their turn...
How Does a Hospitable Culture Apply to Our Communication Strategies?
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
Make it Memorable.
Many moons ago, when my youngest son Jase turned 11, I witnessed something that I occasionally think about years later. As a part of his birthday celebration, Jase asked me to pick up Taco Bell...
Hospitality is Simply a Catalyst
A lot of our churches put a lot of time into creating welcoming environments for our guests. Putting it simply? Those environments and that attention are a big deal. But they’re not the deal. If our designed...
How Does a Hospitable Culture Apply to Local Outreach?
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
First Impressions While You Wait
Two days. Two healthcare facilities. Two vastly different experiences. On day one, I accompanied my wife to a new(ish) provider in a clinic I’d never been to before. She was undergoing a minor procedure, but...
