Category: Guest Services

We’re ever-so-slowly building a case for the first-time guest follow up process. (You can see the first three parts of this ongoing series here, here, and here.) Today…is an actual phone call really necessary? And...

In a recent post I referenced Chip and Dan Heath’s book Made to Stick, and the term “curse of knowledge” … when we know something, it’s hard to imagine that someone else doesn’t know that...

In their best-selling book Made to Stick, authors Chip and Dan Heath popularized the term “curse of knowledge” … when we know something, it’s hard to imagine that someone else doesn’t know that same thing....

We’re gradually building a series on why and how to follow up with your church’s first-time guests. (You can see other posts here and here.) Today: the phone call. If you’ve determined you should make...

Gather ’round, kiddies: Grandpa is going to regale you with stories of a recent medical procedure. Editor’s note: please don’t. A few weeks back I had a couple of spots removed (hey 1985 Danny: just...

We’re slowly building an all-encompassing series on why and how to follow up with your church’s first-time guests. (You can see the first in the series here.) Today: how exactly should your first-time follow up...

‘Tis the season for everyone’s version of a top ten list. Here are – in no particular order – some of the most read posts from the last twelve months. If you haven’t read ’em,...

If you want to divide a room full of church staff members, toss out a fun topic like Calvinism. Oops. I mean first-time guest follow up. (That paragraph was predestined to be unfunny.) There are...

Join me as I process something in real-time, won’t you? (Why, thank you. Thank you for joining me.) For all of the church-branded t-shirts and caps and coffee mugs and bumper stickers that we foist...

Church announcements tend to be the pariah of the weekend service. They can be too long, too boring, too fuzzy, or there’s just too many. In our context, we often use a plumb line that...