Category: Guest Services

Don’t MCU Your Christmas Services.

When it comes to the Marvel Cinematic Universe, I am what you would call a late bloomer. While I watched several of the early movies: Captain America, Thor, etc., the MCU never really clicked for...

Don’t Let Your Christmas Flip Be a Flop.

My friend Wes Gardner recently tipped me off to a great article by The Points Guy: “Up all night: How Disney transforms the Magic Kingdom from Halloween to holiday overnight.” I’ve long been fascinated by...

Hospitality is a Thermostat

In Terry A. Smith’s delightful book The Hospitable Leader, he shares this remarkable insight: A hospitable leader creates home wherever he or she is. Many of us lead in inhospitable places. We must be thermostats,...

You Can’t Have Both.

When you get serious about creating inviting environments for your guests, you’re going to face difficult choices. You can make the insiders comfortable: they talk to friends they already know, they gravitate towards parking spaces...

Never Lose the Guest Mentality

When we serve in, work for, or repeatedly show up at the local church, it’s all too easy to gain a sense of familiarity with how the whole thing works: we know the insider language....

Wanderers Pining for Home

A couple of weeks back I wrapped up my official summer reading list, capping off the literary journey with Beth Moore’s excellent memoir All My Knotted-Up Life. (Side note: I want to write as beautifully...