“Auto-Pilot Expertise” vs. Bedside Manner
Gather ’round, kiddies: Grandpa is going to regale you with stories of a recent medical procedure. Editor’s note: please don’t. A few weeks back I had a couple of spots removed (hey 1985 Danny: just...
Category: Guest Services
How to Structure Your Guest Follow Up Process
We’re slowly building an all-encompassing series on why and how to follow up with your church’s first-time guests. (You can see the first in the series here.) Today: how exactly should your first-time follow up...
2021 Year in Review: Posts
‘Tis the season for everyone’s version of a top ten list. Here are – in no particular order – some of the most read posts from the last twelve months. If you haven’t read ’em,...
Why First-Time Guest Follow Up Matters (and Isn’t as Annoying as You Might Think)
If you want to divide a room full of church staff members, toss out a fun topic like Calvinism. Oops. I mean first-time guest follow up. (That paragraph was predestined to be unfunny.) There are...
Creating Emotional Attachments (That Our Guests Don’t Care About)
Join me as I process something in real-time, won’t you? (Why, thank you. Thank you for joining me.) For all of the church-branded t-shirts and caps and coffee mugs and bumper stickers that we foist...
Preach Your Announcements
Church announcements tend to be the pariah of the weekend service. They can be too long, too boring, too fuzzy, or there’s just too many. In our context, we often use a plumb line that...
Your Biggest Guest Services Needs Probably Won’t Surprise You.
Most church leaders are not caught off guard by the things that stand between their church and a guest-friendly culture. No clear onboarding process? They usually know about it. Systems and scripts that speak more...
Don’t Promise a “Wow” That Doesn’t Deliver.
In the guest experience, we can be bad about over-promising and under-delivering: take this step and this great thing will happen! Which is great when the promise works, but terrible when it doesn’t. And it’s...
People We Can’t Keep Are People We Can’t Send
There are all sorts of not-so-healthy reasons to improve the guest services culture at your church: You want people to like you.You want to hit the Outreach 100.You want to outdo the other church across...
How to Use “Scheduled Access” Parking
We’ve all heard the “80% full is full” rule. And while that primarily applies to pews on the inside, there’s a similar application to parking spots on the outside. Think about your parking lot from...
