Q: I’m struggling with the balance of “paid work” vs. authentic, organic ministry and service. How do I avoid the feelings of burnout and going through the motions when it comes to church life? [Anonymous...
Q: I am currently working on a book to use for our volunteer onboarding process. There is so much info that I want to relay effectively, but I am having trouble deciding what information to...
Q: Every week at the end of our worship service, there is a mass exodus out the back door during the closing song. How can I change that? [from the 2024 blog survey] A: This...
Q: I’m a volunteer on a ministry team at my church. The staff member who manages our team is inconsistent at best. How can I navigate this? [from the 2024 blog survey] A: It’s hard...
Q: Our church building is an older campus with multiple entry points and no central welcome desk. How can I lead our First Impressions team to greater effectiveness? [from the 2024 blog survey] A: Most...
Q: How can I keep our mission, vision, and values in front of my volunteer team? [from the 2024 Blog Survey] A: My pastor is fond of a saying that I’ve heard him use dozens...
Q: How can we help our first-time guests know their next step, whether that step is a part of their spiritual journey, or simply their next step of connection with our church? [from the 2023...
Q: After reading through several of your posts, I noticed that your Guest Services team is responsible for greeting in the auditorium and even seating guests. Is there any overlap with your ushers, or do...
Q: Are there any stats on a reasonable amount of time that people will tolerate when getting out of a church parking lot on Sundays? We are having some issues and I feel like I...
Q: I would love to get your insight into how to usher people well in a full auditorium situation. We are finding it to be really difficult to fill every seat when people are standing...
