Q&A: How Do I Keep Our Mission in Front of Our Team?
Q: How can I keep our mission, vision, and values in front of my volunteer team? [from the 2024 Blog Survey] A: My pastor is fond of a saying that I’ve heard him use dozens...
Category: Q&A
Q&A: How Can We Help First-Time Guests Know Their Next Step?
Q: How can we help our first-time guests know their next step, whether that step is a part of their spiritual journey, or simply their next step of connection with our church? [from the 2023...
Q&A: Should a Guest Services Team and Usher Team Co-Exist?
Q: After reading through several of your posts, I noticed that your Guest Services team is responsible for greeting in the auditorium and even seating guests. Is there any overlap with your ushers, or do...
Q&A: How Can We Get People Out of the Parking Lot More Quickly?
Q: Are there any stats on a reasonable amount of time that people will tolerate when getting out of a church parking lot on Sundays? We are having some issues and I feel like I...
Q&A: How Do I Seat People in a “Full” Auditorium?
Q: I would love to get your insight into how to usher people well in a full auditorium situation. We are finding it to be really difficult to fill every seat when people are standing...
Q&A: How Can I Create a Culture of Care with My Volunteers?
Q: Our volunteers are great at caring for our guests. But how can I create a culture of care on my volunteer teams, where they are also caring for each other? [from the 2023 blog...
Q&A: What Should Our Entry Space Look Like?
Q: How should we set up our entry space to create the best first impression? [from the 2023 blog survey] A: Our mamas taught us that we never get a second chance to make a...
Q&A: How Does Your Guest Services Team Handle the Rain?
Q: What sort of “rainy day plan” do you implement when the weather isn’t cooperating? [from the 2023 blog survey] A: There’s nothing like a good downpour to sour the mood of your guest services...
Q&A: How Do I Address Sticky Situations in Guest Follow-Up?
Q: How do I address uncomfortable situations or conversations that sometimes arise when I’m following up with our first-time guests? [name withheld, Hendersonville, TN] A: We’ve all been there: when you ask a first-time guest...
Q&A: How Do I Change an Established Culture?
Q: I’m stepping into an established and well-oiled hospitality ministry. How do I help change the culture in areas where it’s needed? (question submitted in a recent One-Day Workshop) A: In answering this question, I’m...
