Q&A: What Should Our Entry Space Look Like?
Q: How should we set up our entry space to create the best first impression? [from the 2023 blog survey] A: Our mamas taught us that we never get a second chance to make a...
Category: Q&A
Q&A: How Does Your Guest Services Team Handle the Rain?
Q: What sort of “rainy day plan” do you implement when the weather isn’t cooperating? [from the 2023 blog survey] A: There’s nothing like a good downpour to sour the mood of your guest services...
Q&A: How Do I Address Sticky Situations in Guest Follow-Up?
Q: How do I address uncomfortable situations or conversations that sometimes arise when I’m following up with our first-time guests? [name withheld, Hendersonville, TN] A: We’ve all been there: when you ask a first-time guest...
Q&A: How Do I Change an Established Culture?
Q: I’m stepping into an established and well-oiled hospitality ministry. How do I help change the culture in areas where it’s needed? (question submitted in a recent One-Day Workshop) A: In answering this question, I’m...
Q&A: How Can I Get My Vols to Engage?
Q: How would you suggest we equip our volunteers to engage the disengaged on Sunday mornings (new guests, people sitting by themselves, etc.)? How can it come across as genuine and not just because they...
Q&A: How Do We Accommodate Special Baptisms?
Q: What solution(s) do you suggest when someone with a special need is ready to be baptized? [name withheld to protect the privacy of the baptizee] A: Disclaimer #1: I’m answering this question from the...
Q&A: What Do You Do With Your First-Time Guest Surveys?
The following question came from a participant in our recent One-Day Workshop. Q: When you receive a completed survey from a first-time guest, how much of that feedback is actionable? A: All of it. That’s...
Q&A: Should I Ignore My Friends for the Sake of Our Guests?
Q: When I am serving in the Welcome Center and I’m trying to be super-focused on guests, how do I kindly tell my friends or long term church attenders that we can talk later (and...
Q&A: How Do You Communicate Your VHQ?
Q: I’m launching a VHQ at my church and trying to figure out the language the staff should adopt when talking about the purpose of VHQ with their volunteers. As in, how should I communicate...
Q&A: How Do You Schedule Writing and Posting?
Q: I provide support to three different teams on our church staff. One new role involves social media posting and updating blogs. What systems and tools do you use to consistently stay up to date...
