Q: After reading through several of your posts, I noticed that your Guest Services team is responsible for greeting in the auditorium and even seating guests. Is there any overlap with your ushers, or do...
Q: Are there any stats on a reasonable amount of time that people will tolerate when getting out of a church parking lot on Sundays? We are having some issues and I feel like I...
Q: I would love to get your insight into how to usher people well in a full auditorium situation. We are finding it to be really difficult to fill every seat when people are standing...
Q: Our volunteers are great at caring for our guests. But how can I create a culture of care on my volunteer teams, where they are also caring for each other? [from the 2023 blog...
Q: How should we set up our entry space to create the best first impression? [from the 2023 blog survey] A: Our mamas taught us that we never get a second chance to make a...
Q: What sort of “rainy day plan” do you implement when the weather isn’t cooperating? [from the 2023 blog survey] A: There’s nothing like a good downpour to sour the mood of your guest services...
Q: How do I address uncomfortable situations or conversations that sometimes arise when I’m following up with our first-time guests? [name withheld, Hendersonville, TN] A: We’ve all been there: when you ask a first-time guest...
Q: I’m stepping into an established and well-oiled hospitality ministry. How do I help change the culture in areas where it’s needed? (question submitted in a recent One-Day Workshop) A: In answering this question, I’m...
Q: How would you suggest we equip our volunteers to engage the disengaged on Sunday mornings (new guests, people sitting by themselves, etc.)? How can it come across as genuine and not just because they...
Q: What solution(s) do you suggest when someone with a special need is ready to be baptized? [name withheld to protect the privacy of the baptizee] A: Disclaimer #1: I’m answering this question from the...
