Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Latest posts
City Church (Tallahassee, Florida)
This is the fourth in a monthly series of posts called Guest Services Road Trip. Join me in traveling the country (maybe the globe?) from the comforts of our collective iDevices, interviewing leaders who are in the trenches of...
Top Ten Quotes: The Curious Christian
I wasn’t curious about Barnabas Piper’s third book. Or I suppose I should say: I wasn’t curious about curiosity. As a guy who is rapidly approaching middle age, I didn’t think I could qualify as...
Ten Low Or No-Cost Ways To Up Your Guest Services Game
When it comes to quality in ministry, many of our minds automatically gravitate to plush facilities, a/v systems that would rival a U2 concert, or a kids area that looks like something straight out of...
Flashback Friday: Mechanics vs. Organics
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’m not a big fan of mechanical change. That’s what happens when...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q&A: What Metrics Do You Measure?
Q: I am new to our Guest Experience Ministry. I am curious: what are you measuring in your ministry? What, to you, constitutes success? [Thea King, Director of Guest Experience, First Baptist Church, Windermere, FL]...
Put the “Event” Back In Your Training Event
Training is a part of life. We submit ourselves to it for our paid jobs, for our volunteer roles, and as we seek to pick up new skill sets (birth classes, anyone?). But if we’re honest, the...
Are You Using “Context” As A Weapon?
I believe that context matters. I believe that churches should know who they are and what God has called them to be. I believe that we should never blindly, recklessly cut and paste ministry ideas...
Flashback Friday: Staff the Doors
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Most improvements to your guest services team can be made in 1%...
