Flashback Friday: Along For The Ride
The first time my wife and I went to a Broadway show, we saw the value of a good usher in action. From the moment we entered the theater, we were literally ushered to our...
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Thursday Three For All
Five Spectacular Ways to Create the Worst Customer Experience. (via @jeanniecw) I get it: they’re not customers, they’re guests. But still, how many of these are our churches guilty of? 4. Recruiting the wrong people Your employees play...
Details Matter…Even at the Gas Pump
I snapped this little jewel a few weeks back at the gas station just down the road from my office. In case you can’t tell what the gentleman in the picture is doing, he’s...
Are Your Volunteers Saved By the Bell?
True story: I was just a little bit old for the Saved By The Bell. I was 16 when it premiered in ’89, and besides, it didn’t really take off until Mr. Belding hired his brother Rod as...
2014 Summer Reading List: Yours (Guest Services Edition)
[Quick note: after I drafted this post last week, I heard from my friend Jason Young, who compiled the mother lode of guest services reading for the summer. You can find that list here...
Flashback Friday: One Man’s Trash…
…It was when I drove into my hometown that I remembered the twice a year trash amnesty week. For seven days in the spring and a matching seven in the fall, you can put...
Thursday Three For All
Secrets of Consistent Customer Service: How to Be Great Again and Again. (via @micahsolomon) How’s your church doing on the consistency scorecard? Do you deliver the same (or better!) “wow” experiences each week? The summary statement...
From Death to Life
As weekends go, this one was huge. We celebrated my oldest son’s high school graduation on Friday, and my dad’s 75th birthday on Sunday. Both are big milestones. Both were worthy of a big...
Flashback Friday: Graduation.
Surreal. That’s the only word that can describe the feeling in our house today. Our oldest…our firstborn…the kid who made us parents will be walking across a stage tonight to get his high school diploma....
Thursday Three For All
It’s that time again, campers. Thursday: where I serve up the stuff that’s been rattlin’ around in my skull this week. Grab a cup of coffee and enjoy… Lighten Up, Christians, God Loves a...
