Latest posts

Multi-Site: 5 Benefits of an Incubator Service

At the time this post goes live, we’re just three days away from the public launch of another campus. Like an increasingly-growing number of churches across the globe, we’ve been running stumbling walking in the...

Q&A: How Do I Address Sticky Situations in Guest Follow-Up?

Q: How do I address uncomfortable situations or conversations that sometimes arise when I’m following up with our first-time guests? [name withheld, Hendersonville, TN] A: We’ve all been there: when you ask a first-time guest...

Top Ten Quotes: Bird By Bird

People who write like to read books written by people who write. If for nothing else, to keep from writing sentences like the one I just wrote. I’ve read a few great books written by...

How Young is Too Young to Serve in Guest Services?

Recently I received an email from a long-time friend in our congregation. She was reaching out on behalf of her ten year old daughter, who wanted to be a part of the Set Up Team...

Introducing the “Small Church” Series

If there is a common question that arises most often on a blog about guest services in the local church, it’s a variation on this theme: “Yeah…but how does this play out in a smaller...

This Year, Resolve to Show Up.

90% of a successful guest services strategy can be taken care of by simply showing up. If you’re a volunteer, show up on time. Don’t call out unless it’s an emergency. Remember your role on...

2022 Year in Review: Books

Earlier I shared the top ten most-read and / or personal favorite blog posts of 2022. Today we turn our attention to everyone’s favorite list: the top ten reads of ’22. If you’ve been around...

2022 Year in Review: Posts

It’s become as predictable as an unwanted fruitcake and a radio-style guerilla attack of I Want a Hippopotamus for Christmas. That’s right, I’m talking about everyone’s year-end top ten list. Here are – in no...

Merry Christmas from the Franks Family!

(If you’re an email subscriber or RSS feed reader can’t see this year’s Christmas card, click here.) Thanks for being a reader in ’22! I’m grateful for you. Celebrate Jesus today. Make much of him, his...

The Full List of Our 2023 Training Opportunities

I have a confession to make: out of all of the meetings I sit in during a given calendar year, one of my very favorites is the day where we plan out the next calendar...