Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
One of my favorite books is Will Guidara’s Unreasonable Hospitality, and one of my favorite stories from the book is the tale of the $2 hot dog. If you’ve heard a podcast, read an article,...
I’m going to shoot straight with you: there are plenty of books that I choose to read precisely because (a) I don’t want to and (b) I know I desperately need to. The Common Rule:...
This is an updated version of a previous post. For several years now we’ve handed out a small gift bag to all of our first-time guests (FTGs). There are three reasons why we do it,...
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
In his book Awaken Your Genius, former rocket scientist Ozan Varol tells a fascinating story of Britain’s peppered moth. At one point in their history… …98 percent of the moths were light-colored. Only 2 percent...
If you’ve never been a part of our (FREE!) Guest Services Weekender, you still have two more chances this calendar year: Why choose a Weekender? Register for August. Register for November. While Weekenders are free,...
There are times in leadership that we are tempted to be the solution to every problem. Experiencing a leadership challenge? No problem. Give me some time to think about that and I’ll craft an answer....
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
I’m a long-time believer in first-time guest gifts. They’re an easy way to say thank you to a guest for trusting you with their time. But a few years back, I became convinced that our...
