Thursday Three For All: Video Edition
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading (or in this case, watching) over the past week. Three of ‘em, to be exact. Enjoy. KLM Airlines Takes...
Tagged: customer service
Flashback Friday: Service Without Service
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Not too long ago I heard an interview with Bill Price, co-author of The...
Thursday Three For All
The Frugal Wow: How Small Gestures Create Lasting Loyalty. (via @HelpScout) Around these parts we talk a lot about delivering memorable moments. But those of us in ministry have a default setting that screams “memorable + ministry...
Thursday Three For All
The Virtue of Unread Books. (via @storywarren) I struggle with this one: do I buy more books when there are still some I haven’t read yet? Scott James makes a valid case. So my library has a...
Turning Jeers Into Cheers
By now you’ve no doubt read the story of Berhard Brandner, the Frontier Airlines pilot who dug into his own pockets and bought 35 pizzas for his passengers stranded on the tarmac. It was a...
Thursday Three For All
Five Spectacular Ways to Create the Worst Customer Experience. (via @jeanniecw) I get it: they’re not customers, they’re guests. But still, how many of these are our churches guilty of? 4. Recruiting the wrong people Your employees play...
2014 Summer Reading List: Yours (Guest Services Edition)
[Quick note: after I drafted this post last week, I heard from my friend Jason Young, who compiled the mother lode of guest services reading for the summer. You can find that list here...
Thursday Three For All
Secrets of Consistent Customer Service: How to Be Great Again and Again. (via @micahsolomon) How’s your church doing on the consistency scorecard? Do you deliver the same (or better!) “wow” experiences each week? The summary statement...
Thursday Three For All
Five Facts About Multisite Churches That Should Impact All Churches. (via @RichBirch) None of these findings are particularly surprising, but they’re all a good reminder for all of us. How do our churches measure up on the...
Just Listen.
It happened again just a few minutes ago. I was on the phone with a company, trying to get a customer service issue resolved, and I had the sneaky suspicion the service rep wasn’t giving...
