Flashback Friday: Use Your Own Bathroom
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’m not exactly what you would call a public restroom aficionado. As a born-and-bred germaphobe,...
Tagged: first impressions
And There She Goes: Reflections on Day One of Preschool
The word for the day is “bittersweet.” This morning we did one of the things I’ve dreaded since my daughter came into our family: we sent her off to preschool. We’ve never been a preschool family. It’s not...
It’s Not About Parking Cars
Guest services isn’t about how you serve your guests. It’s about why. Parking a car, opening a door, seating a rear, and pouring a cup of coffee are means to an end. Sure, they’re an important means, but they’re...
Thursday Three For All
The Frugal Wow: How Small Gestures Create Lasting Loyalty. (via @HelpScout) Around these parts we talk a lot about delivering memorable moments. But those of us in ministry have a default setting that screams “memorable + ministry...
How to Get People to Move Down Front
I get it: when some of you read that title, you immediately began searching for white-hot needles to stick into your eyeballs, because the thought of nerdy, dry-as-yesterday’s-toast guest services talk makes you want to...
Liam Neeson & Bad Goodbyes
Warning: this post contains what the kids call “spoilers.” If you like your movies with a bit o’ suspense, you may wanna skip this one. Last weekend part of the Franks family picked up Non Stop from our...
How To Spot A First Time Guest
A few weeks ago, an alert reader alerted me to the fact that they’d never seen a post of this kind on the blog. Sadly, I was not alert enough to jot down the alert...
What’s Your Leaky Lid?
Let’s start by getting one thing straight: the above photo is a piece o’ stock photography I ripped off of the interweb. Anyone in their right mind knows that the first step in drinking a...
Culture Shock: I Need A Sign
Over the last few days I’ve been hanging my proverbial hat in Southeast Asia, spending some time with a couple of our different teams who are engaging with local people groups. I’ve traveled a decent amount...
Flashback Friday: Make it Remarkable
If you lead a ministry, there’s a little something extra that will lavish grace on those you’re reaching. If you manage a team, there’s a way you can interact that will build cohesion. If you’re...
