Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
Since 2015, 36 leaders from 30 churches in 11 states have been a part of the Connections Confab, an intensive coaching network focused on improving your guest services culture. Confab is returning in February, and the...
“…no organization should outpace the Church in developing leaders.” Why? Because “No other gathering of people has a greater mission, a greater promise, or a greater Reward.” …so says Eric Geiger and Kevin Peck, authors...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’m a big fan of signs. No, not the creepy M. Night...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q: In your experience, what are the pros and cons of a pre-service first impressions huddle? In my context, the first of two services begins at 9:15 AM. Prior to this service, we have a volunteer huddle...
If you’re a connoisseur of certain retail and fast-food chains like I am, you no doubt have picked up on some discrepancies over the years. One retail giant will have exceptionally good customer service in...
We tend to wear our busyness as a badge of honor. Often, when I’m asked “How are you doing?” or “What have you been up to lately?” my default answer is, “Man, just busy.” I’m the guy who read...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’ve written before about our staff’s desire to assume the best: that the...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
