The One Question That Will Change Your Guest Follow Up
When guests arrive at our church, they are giving us a gift. They are honoring us with the valuable asset of their time, and trusting us to use that time wisely. For the guest with...
Category: Guest Services
First Time Guest Easter Baskets
Before you read the following post, take note that the original publication date was April 1. April. First. April Fools Day. Thank you. And carry on. Subscribed via email or RSS feed? Click here for the...
There Ain’t Nothing New About Attractional Ministry
“[The] common assumption has been that the work of Christ is really prosperous only when crowds are assembled in His name, and…the supreme problem of the Christian church is how to devise a Sunday service...
What Do You Want Your Guests To See?
In a recent post I talked about the concept of “forced experience”…thinking through what you want your guests to see and where you want them to go. While your church should be open to anyone,...
What Expectations Are You Setting?
Imagine a scenario with me, will you? You’re out to dinner with a group of friends. It’s not a particularly huge group of people, but it’s not a small gathering either. Let’s say that there...
Inactivity Does Not Equal Inadequacy
We are not a waiting people. We don’t like to wait. We’re not hard-wired for it. Whether it’s DMV lines or Disney rides, test results or Taco Bell drive throughs, waiting is not something that...
You Need to See Harder.
In our neighborhood we have one of those “free library” book boxes where people can drop off used books and pick up a new one. My seven year old makes regular pilgrimages to the box,...
A Tale of Two Post Offices
The United States Postal Service has taken some significant hits over the years. Rising expenses and dropping income, the delicate balance between not-really-a-government-agency and definitely-a-government-agency, the rise of email and the death of first class...
Christmas at DPAC: It’s Not For Us
(This is a modified version of a post that originally appeared on December 9, 2014.) We’re neck-deep in last-minute planning for one of the largest events we do all year. Christmas at DPAC takes months of...
The Seven Deadly Sins of Guest Services
We know that it’s easy for culture to leak. It’s easy for our vision to lose it’s stickiness. If we’re going to continually transfer DNA to our staff and volunteers, we must continually come up...
