Flashback Friday: Hospitality Can’t Take a Vacation
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! We’re barely ankle deep into the summer season around these parts. The...
Category: Guest Services
Remarkable Works Both Ways
On a recent Saturday I was working through the requisite weekend errand list. Stop #1 was at the bank to deposit a paycheck for my oldest son (which is normally something he does, but I quite...
Ten Low Or No-Cost Ways To Up Your Guest Services Game
When it comes to quality in ministry, many of our minds automatically gravitate to plush facilities, a/v systems that would rival a U2 concert, or a kids area that looks like something straight out of...
Are You Using “Context” As A Weapon?
I believe that context matters. I believe that churches should know who they are and what God has called them to be. I believe that we should never blindly, recklessly cut and paste ministry ideas...
Flashback Friday: Staff the Doors
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Most improvements to your guest services team can be made in 1%...
Be Hospitable.
1 Peter 4:9: Show hospitality to one another without grumbling. (ESV) Simply put: growth hurts. If your church is growing by a significant margin, you know that already. And we have to admit...
Recognize. Respond.
Not every Starbucks has a singing barista, but mine most certainly does. Or at least, it used to (more on that later). Some mornings, the baritoned barista’s impromptu ballads about coffee cake brought a welcomed smile. He...
Flashback Friday: When Culture Is Broken
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Whether you manage a store or minister at a church, sometimes you...
Announcing the 2017 One-Day Workshops
In just three months, we’re bringing back our One-Day Workshops. During last year’s debut, nearly 100 leaders from 40+ churches took part in these practical training events. The response was beyond what we could have...
Hear What They’re Not Saying
People won’t always tell you what they need. Sometimes it’s because of pride (“I can handle it on my own.”). Sometimes it’s because of fear (“What if they laugh or say ‘no’ to my request?”)....
