Category: Guest Services

They’re Coming. Are You Ready?

Every church leader worth their salt knows about the Christmas and Easter peak crowds: those couple of times per year when the sanctuary is full and resources are stretched to their limits (but don’t call...

Do You Believe in What You Lead?

Behold Harvey Ball, the man who invented the iconic smiley face: In 1963, ol’ Harv was commissioned by an insurance company to create an icon to boost the morale of its employees. He cranked out...

What is Your Hospitality Reflex?

Imagine that it’s a Sunday morning and you’re standing in your church lobby, getting out of your car in the parking lot, walking through the door of your Sunday School class, or sitting in the...

What’s Their Point A?

If we’re going to serve our church’s guests well, we have to know their “Point A.” I define Point A as the emotional, mental, and spiritual space a guest is living in when they first...

Now is the Time to Prep for Summer

As this post goes live, all of the NSYNC prophecies have come true. May is here, which means summer is just around the corner. And summer time brings vacation time, especially for your volunteers. Cards...

FTG? Meet GPT.

Before you read the following post, take note that the original publication date was April 1. April. First. April Fools Day. Thank you. And carry on. Here at the Summit, we are always on the...

Danny Recommends: Husky Mobile Workbench

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...