Never Lose the Guest Mentality
When we serve in, work for, or repeatedly show up at the local church, it’s all too easy to gain a sense of familiarity with how the whole thing works: we know the insider language....
Category: Guest Services
Wanderers Pining for Home
A couple of weeks back I wrapped up my official summer reading list, capping off the literary journey with Beth Moore’s excellent memoir All My Knotted-Up Life. (Side note: I want to write as beautifully...
“This is Too Corporate.”
I heard those four words again not long ago. I was with a group of church leaders in another state, and the topic of training guest services volunteers came up. One of the staff repeated...
Left Hands, Right Hands, and the Brain in Between
Recently I took a five hour road trip. You should know that I drive a thirteen year old car with nearly 170,000 miles on it. My teenage car can do five hour road trips, but...
They’re Coming. Are You Ready?
Every church leader worth their salt knows about the Christmas and Easter peak crowds: those couple of times per year when the sanctuary is full and resources are stretched to their limits (but don’t call...
Do You Believe in What You Lead?
Behold Harvey Ball, the man who invented the iconic smiley face: In 1963, ol’ Harv was commissioned by an insurance company to create an icon to boost the morale of its employees. He cranked out...
What is Your Hospitality Reflex?
Imagine that it’s a Sunday morning and you’re standing in your church lobby, getting out of your car in the parking lot, walking through the door of your Sunday School class, or sitting in the...
What’s Their Point A?
If we’re going to serve our church’s guests well, we have to know their “Point A.” I define Point A as the emotional, mental, and spiritual space a guest is living in when they first...
7 Ways You’re Underutilizing Your Parking Team
Those of us in ChurchWorld know that there are some segments of ChurchPeople who are just too easy to stereotype: pastors are going to preach past their time limit and inflate attendance numbers. Sweet little...
Now is the Time to Prep for Summer
As this post goes live, all of the NSYNC prophecies have come true. May is here, which means summer is just around the corner. And summer time brings vacation time, especially for your volunteers. Cards...
