Over the years, I’ve mentioned the common vehicle hazard light in passing, but I’ve never spent any meaningful time talking about our why behind them. We don’t view hazards as an on-again off-again, blink-and-you’ll-miss-it, flash-in-the-pan...
This is the final post in a four-part series that gets into the weeds of how to set your parking lot up for success. We’re looking at mapping from zones to cones and people to...
If you’re reading the blog in real-time and feel like I have a current obsession with rain, it’s because I have a current obsession with rain. I’ve rediscovered that very few things split a Guest...
This is the third of a four-part series that gets into the weeds of how to set your parking lot up for success. We’re looking at mapping from zones to cones and people to placement,...
This is the second of a four-part series that gets into the weeds of how to set your parking lot up for success. We’re looking at mapping from zones to cones and people to placement,...
This is the first of a four-part series that gets into the weeds of how to set your parking lot up for success. We’re looking at mapping from zones to cones and people to placement,...
90% of a successful guest services strategy can be taken care of by simply showing up. If you’re a volunteer, show up on time. Don’t call out unless it’s an emergency. Remember your role on...
It’s become as predictable as an unwanted fruitcake and a radio-style guerilla attack of I Want a Hippopotamus for Christmas. That’s right, I’m talking about everyone’s year-end top ten list. Here are – in no...
We are mere days away from Christmas Eve services, which means – if you’re in church world or the guest services space – you don’t have time to be reading this what are you doing...
There is a difference between your Guest Services team and your guest services culture. One has everything to do with what we do, the other has everything to do with who we are. And no...
