Category: Guest Services

At the time this post goes live, we are just under three weeks away from Easter 2023. But whenever you read it, the chances are decent that you have an additional venue in your future....

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...

Over the years, I’ve mentioned the common vehicle hazard light in passing, but I’ve never spent any meaningful time talking about our why behind them. We don’t view hazards as an on-again off-again, blink-and-you’ll-miss-it, flash-in-the-pan...

This is the final post in a four-part series that gets into the weeds of how to set your parking lot up for success. We’re looking at mapping from zones to cones and people to...

If you’re reading the blog in real-time and feel like I have a current obsession with rain, it’s because I have a current obsession with rain. I’ve rediscovered that very few things split a Guest...

This is the third of a four-part series that gets into the weeds of how to set your parking lot up for success. We’re looking at mapping from zones to cones and people to placement,...

This is the second of a four-part series that gets into the weeds of how to set your parking lot up for success. We’re looking at mapping from zones to cones and people to placement,...

This is the first of a four-part series that gets into the weeds of how to set your parking lot up for success. We’re looking at mapping from zones to cones and people to placement,...

90% of a successful guest services strategy can be taken care of by simply showing up. If you’re a volunteer, show up on time. Don’t call out unless it’s an emergency. Remember your role on...

It’s become as predictable as an unwanted fruitcake and a radio-style guerilla attack of I Want a Hippopotamus for Christmas. That’s right, I’m talking about everyone’s year-end top ten list. Here are – in no...