Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Latest posts
Q&A: What Resources Do You Use For Ongoing Training?
Today’s question comes from our 2017 Blog Survey a few months yore. Q: I’d like to know more about your ongoing training for specific teams that are under the umbrella of guest services. What do you...
“We’ve Never Done It That Way Before.”
If you haven’t heard it yet, you will. Leaders face the tension of protecting the core values of the organization while progressing in new areas of innovation. And sometimes that progression can trigger the “We’ve...
Preparation > Anticipation > Transformation
Do you want to create a more hospitable environment for your church guests? Are you trying to improve the welcoming culture when people come to your weekend services? Don’t you think it would be nicer if...
Flashback Friday: Hospitality Can’t Take a Vacation
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! We’re barely ankle deep into the summer season around these parts. The...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
How Does Multi-Site Feedback Work?
The church that I serve has – at the time of this writing – nine campuses scattered across the Triangle region of North Carolina (more than that if you count campuses recently launched in local...
2017 Summer Reading List: Yours
Summer time is catch-up-on-your-reading time. Here are ten picks I’d like to offer up if you have an Amazon gift card burning a hole in your pocket. Awe: Why It Matters For Everything We...
Drift
I’m not ashamed to say it: I’m not the biggest fan of the beach. Yes, yes, I know we’re entering vacation season and I live in a state that is attached to a beach and I’m married to...
Flashback Friday: 18 Inches to a Better Guest Services Team
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Giving your guests a better experience doesn’t take as much work as...
