Top Ten Quotes: The Heart of Hospitality
There are certain authors that you know will consistently hit it out of the park. Micah Solomon is one of those guys for me. A prolific writer on the art of customer service, Micah is...
Tagged: customer service
Flashback Friday: The Customer Isn’t Always Right
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Last week I overheard a brief exchange between a fast-food employee and...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Flashback Friday: Trash Your Vision
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’m usually not a huge fan of chain Mexican restaurants. Oh sure, the...
The Power of Observation
[This post originally appeared on April 19, 2010.] A few weeks ago the Franks crew made a stop at a Starbucks. I love Starbucks like fundamentalists love denim jumpers. They are all about customizing...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Thursday Three for All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
