“The Church is the Only Place Where I Get a Hug”
She meant it as a throwaway comment. I don’t think she grasped the weight of the words that just came out of her mouth. I overheard it in a breakout session after a training for...
Tagged: guest service
Flashback Friday: The Last Straw
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! On Friday, Merriem and I stole away to one of our favorite...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Interrogate Your Guests
This post title is what you would call “hyperbole.” When guests show up on the weekend, there’s no need to tie them to a chair, flip on a spotlight, and play good cop / bad...
Own It & On It
Not long ago I had a conversation with a couple of friends who are church planters. These guys are heroes: serving Jesus and building community like a boss. They’ve sacrificed time, sanity, and salary to...
Flashback Friday: Cruise Ship or Battleship?
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Last week our family took our first cruise. Merriem’s mom & dad...
Thursday Three for All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
What is the Cost of Bad Service?
I recently read The Experience, a new book by Bruce Loeffler and Brian Church. In it, Bruce draws on his decade experience as a Walt Disney World cast member to help organizations get better at delivering...
Summoning the Genie
When you’re responsible for overseeing hospitality at a church, it’s only a matter of time until you start asking the “now what?” questions: We’ve developed a process for welcoming guests…now what? Everybody receives a gift on...
Flashback Friday: Answer the Question They’re Not Asking
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! A couple of weeks ago our kids were out of school for...
