The Secret Shopper Service Begins!
[Editor’s note: before you read the following post, please take notice of two things: 1. It was originally penned on April 1. (APRIL. FIRST.) 2. And if April 1 does nothing to jog your brain, you...
Tagged: guest services
The Procrastinator’s Guide to Easter
It’s here again. Easter happens this Sunday, and maybe – just maybe – you let it sneak up on you. Whatever the reason – March Madness, early spring break, Downton withdrawals – you are simply not ready...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
Danny Recommends: First Time Guest Tents
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
Six Reasons You Need a First Time Guest Tent
In a recent post I mentioned that new generations bring new preferences on how we greet and treat them. Not everyone in your church will respond to every on ramp in the same way. Having...
Flashback Friday: “I’ll See You Tomorrow!”
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! It definitely wasn’t what I expected. I stopped by the Wendy’s drive through...
Are You Ready When They’re Ready?
I’ve stumbled into several conversations over the past few weeks that have forced me to focus on one primary question: Do we greet guests the way they want to be greeted? The question started bouncing around in my...
All Signs Point To…What?
I snapped this photo during a recent hotel stay. In case you can’t tell what you’re looking at, this is a sign that points sign-followers to…a blank wall. As in: “follow this path, and walk into...
Do Your Guests Have a Theme Song?
I recently listened to a podcast interview with Laurie Meacham, leader of the Social Media Team for JetBlue Airlines. She recounted a fantastic story of Gavin Donovan, a JetBlue customer who decided to have a little...
Practical Ways to Prep for Easter
Like death, taxes, and Nickelback, Easter is a reality. The good news is it’s a better reality than those other three examples (let’s face it: atrocious pop music and the cornerstone of Christianity don’t mix). Hopefully...
