When it comes to quality in ministry, many of our minds automatically gravitate to plush facilities, a/v systems that would rival a U2 concert, or a kids area that looks like something straight out of...
I believe that context matters. I believe that churches should know who they are and what God has called them to be. I believe that we should never blindly, recklessly cut and paste ministry ideas...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Most improvements to your guest services team can be made in 1%...
1 Peter 4:9: Show hospitality to one another without grumbling. (ESV) Simply put: growth hurts. If your church is growing by a significant margin, you know that already. And we have to admit...
Not every Starbucks has a singing barista, but mine most certainly does. Or at least, it used to (more on that later). Some mornings, the baritoned barista’s impromptu ballads about coffee cake brought a welcomed smile. He...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Whether you manage a store or minister at a church, sometimes you...
In just three months, we’re bringing back our One-Day Workshops. During last year’s debut, nearly 100 leaders from 40+ churches took part in these practical training events. The response was beyond what we could have...
People won’t always tell you what they need. Sometimes it’s because of pride (“I can handle it on my own.”). Sometimes it’s because of fear (“What if they laugh or say ‘no’ to my request?”)....
I grew up in a small town. The majority of people who lived there were like me: they’d always lived there…all their life plus nine months. Their daddy was from there, and his daddy, and his daddy...
Years ago, I heard a conference speaker share a story about the power of active listening. When he would check out at a retail store or coffee shop, he had a peculiar – yet fantastic –...
